{"id":77249,"date":"2024-07-26T10:25:38","date_gmt":"2024-07-26T08:25:38","guid":{"rendered":"https:\/\/www.tressis.com\/?p=77249"},"modified":"2024-07-29T10:00:47","modified_gmt":"2024-07-29T08:00:47","slug":"el-mejor-indice-de-recomendacion-de-clientes-de-las-bancas-privadas","status":"publish","type":"post","link":"https:\/\/www.tressis.com\/ca\/blog\/el-mejor-indice-de-recomendacion-de-clientes-de-las-bancas-privadas\/","title":{"rendered":"Tressis: el mejor \u00edndice de recomendaci\u00f3n de clientes de las bancas privadas"},"content":{"rendered":"<p>\u00a1Gracias a nuestros clientes por recomendarnos!<\/p>\n<p>&nbsp;<\/p>\n<p>Nuestro objetivo como empresa ha sido siempre conseguir la confianza y satisfacci\u00f3n de nuestros clientes a trav\u00e9s de la excelencia en el servicio que prestamos. Desde hace unos a\u00f1os medimos, a trav\u00e9s de una encuesta <i>online<\/i> enviada a todos los clientes, su \u00edndice de recomendaci\u00f3n y satisfacci\u00f3n con Tressis y con su asesor financiero.<\/p>\n<p>&nbsp;<\/p>\n<p>El estudio lo realiza <a href=\"https:\/\/www.webtools.es\/\" target=\"_blank\" rel=\"noopener\">Webtools<\/a>, una consultor\u00eda independiente especializada en experiencia de cliente e investigaci\u00f3n de mercado.<\/p>\n<p>&nbsp;<\/p>\n<p><strong>Tressis obtiene un NPS de 70 en 2024 frente al 58 de 2023.<\/strong><br \/>\nSeg\u00fan los datos de la \u00faltima encuesta de satisfacci\u00f3n, realizada a finales de junio de 2024, Tressis ha obtenido el mejor \u00edndice de recomendaci\u00f3n de clientes entre las bancas privadas superando en doce puntos al obtenido en diciembre de 2023, el dato de NPS m\u00e1s elevado desde 2021. Tres de cada cuatro clientes recomendar\u00edan Tressis a un amigo o familiar por la profesionalidad y calidad de su servicio de planificaci\u00f3n financiera y gesti\u00f3n de patrimonios, valorando especialmente la relaci\u00f3n con su asesor.<\/p>\n<p>&nbsp;<\/p>\n<p><img fetchpriority=\"high\" decoding=\"async\" class=\"aligncenter wp-image-84180 size-full\" title=\"NPS. \u00cdndice de recomendaci\u00f3n de Tressis\" src=\"https:\/\/www.tressis.com\/wp-content\/uploads\/2024\/02\/NPS.-indice-de-recomendacion-de-Tressis.png\" alt=\"NPS. \u00cdndice de recomendaci\u00f3n de Tressis\" width=\"894\" height=\"468\" srcset=\"https:\/\/www.tressis.com\/wp-content\/uploads\/2024\/02\/NPS.-indice-de-recomendacion-de-Tressis.png 894w, https:\/\/www.tressis.com\/wp-content\/uploads\/2024\/02\/NPS.-indice-de-recomendacion-de-Tressis-300x157.png 300w, https:\/\/www.tressis.com\/wp-content\/uploads\/2024\/02\/NPS.-indice-de-recomendacion-de-Tressis-768x402.png 768w\" sizes=\"(max-width: 894px) 100vw, 894px\" \/><\/p>\n<p>&nbsp;<\/p>\n<p>Adem\u00e1s, el 84% de los clientes que trabajan con otras entidades considera que el asesoramiento recibido por Tressis es mejor que el de la competencia.<\/p>\n<p>&nbsp;<\/p>\n<p><strong>La satisfacci\u00f3n media del cliente con su asesor financiero asciende a 9,5 frente al 9,3 de diciembre de 2023.<\/strong><br \/>\nEl 90% de los clientes de Tressis se muestra muy satisfecho con su asesor, con puntuaciones de 9 y 10. Destacan sobre todo su orientaci\u00f3n al cliente, sus habilidades t\u00e9cnicas y sociales y el tiempo que le dedican, fundamental en el servicio personalizado que nos caracteriza. La satisfacci\u00f3n con el asesor aumenta con respecto al dato anterior y sigue la tendencia de mantener una valoraci\u00f3n sobresaliente a\u00f1o tras a\u00f1o.<\/p>\n<p>&nbsp;<\/p>\n<p><img decoding=\"async\" class=\"aligncenter wp-image-84181 size-full\" title=\"Nivel de satisfacci\u00f3n con su asesor\" src=\"https:\/\/www.tressis.com\/wp-content\/uploads\/2024\/02\/Nivel-de-satisfaccion-con-asesor.png\" alt=\"Nivel de satisfacci\u00f3n con su asesor\" width=\"705\" height=\"333\" srcset=\"https:\/\/www.tressis.com\/wp-content\/uploads\/2024\/02\/Nivel-de-satisfaccion-con-asesor.png 705w, https:\/\/www.tressis.com\/wp-content\/uploads\/2024\/02\/Nivel-de-satisfaccion-con-asesor-300x142.png 300w\" sizes=\"(max-width: 705px) 100vw, 705px\" \/><\/p>\n<p>&nbsp;<\/p>\n<p><img decoding=\"async\" class=\"aligncenter wp-image-84182 size-full\" title=\"Evoluci\u00f3n del nivel de satisfacci\u00f3n con el asesor\" src=\"https:\/\/www.tressis.com\/wp-content\/uploads\/2024\/02\/Evolucion-del-nivel-de-satisfaccion-con-el-asesor.png\" alt=\"Evoluci\u00f3n del nivel de satisfacci\u00f3n con el asesor\" width=\"1410\" height=\"614\" srcset=\"https:\/\/www.tressis.com\/wp-content\/uploads\/2024\/02\/Evolucion-del-nivel-de-satisfaccion-con-el-asesor.png 1410w, https:\/\/www.tressis.com\/wp-content\/uploads\/2024\/02\/Evolucion-del-nivel-de-satisfaccion-con-el-asesor-300x131.png 300w, https:\/\/www.tressis.com\/wp-content\/uploads\/2024\/02\/Evolucion-del-nivel-de-satisfaccion-con-el-asesor-1024x446.png 1024w, https:\/\/www.tressis.com\/wp-content\/uploads\/2024\/02\/Evolucion-del-nivel-de-satisfaccion-con-el-asesor-768x334.png 768w\" sizes=\"(max-width: 1410px) 100vw, 1410px\" \/><\/p>\n<p>&nbsp;<\/p>\n<p>A esta excelente valoraci\u00f3n, se une la distinci\u00f3n que nos ha otorgado la prestigiosa revista financiera Citywire en 2023 con el <a href=\"https:\/\/www.tressis.com\/blog\/tressis-mejor-propuesta-de-inversion-2023\/\" target=\"_blank\" rel=\"noopener\">premio a la Mejor Propuesta de Inversi\u00f3n<\/a> que destaca la calidad, el contenido y la profundidad de las propuestas de inversi\u00f3n que presentamos a nuestros clientes. Un reconocimiento a la excelencia en el nivel de servicio que ofrecemos y el trabajo bien hecho de todo el equipo. Sobre esta s\u00f3lida base construimos relaciones duraderas.<\/p>\n<p>&nbsp;<\/p>\n<p><strong>\u00bfC\u00f3mo se mide la satisfacci\u00f3n del cliente?<\/strong><br \/>\nEn el competitivo mundo financiero actual, la retenci\u00f3n de clientes y su satisfacci\u00f3n son cruciales para el \u00e9xito a largo plazo. Una herramienta valiosa que las empresas utilizan para evaluar y mejorar la experiencia del cliente es el Net Promoter Score (NPS).<\/p>\n<p>&nbsp;<\/p>\n<p><strong>\u00bfQu\u00e9 es el NPS?<\/strong><br \/>\nEl NPS es una m\u00e9trica que mide la disposici\u00f3n de los clientes a recomendar una empresa a otros. Consta de una \u00fanica pregunta: \u201c\u00bfRecomendar\u00eda X a alg\u00fan amigo o familiar?\u201d. Los usuarios tienen que contestar eligiendo una puntuaci\u00f3n de acuerdo de 0 a 10.<\/p>\n<p>&nbsp;<\/p>\n<p><strong>C\u00f3mo se Calcula el NPS.<\/strong><br \/>\nPara obtener un resultado se restan los detractores a los promotores y se consigue un porcentaje, para medir la calidad de la empresa, servicio o producto. Los usuarios cuyas puntuaciones han sido 7 o 8 son considerados &#8220;pasivos&#8221; y no son tenidos en cuenta para el c\u00e1lculo del \u00edndice.<\/p>\n<p>&#8211; Promotores: clientes que califican con 9 o 10.<br \/>\n&#8211; Pasivos: clientes que califican con 7 u 8.<br \/>\n&#8211; Detractores: clientes que califican de 0 a 6.<br \/>\nEl \u00edndice NPS puede ser tan bajo como -100 (todo el mundo es un detractor) o tan alto como 100 (todo el mundo es un promotor). Un NPS superior a 0 se percibe como bueno y un NPS de 50 es excelente. Por poner un ejemplo, el NPS medio del sector de entidades financieras en Espa\u00f1a en 2022 fue negativo, un -3,2. (Estudio Benchmarking de Satisfacci\u00f3n de Clientes 2022. Consultora Stiga)<\/p>\n<p>&nbsp;<\/p>\n","protected":false},"excerpt":{"rendered":"<p>\u00a1Gracias a nuestros clientes por recomendarnos! &nbsp; Nuestro objetivo como empresa ha sido siempre conseguir la confianza y satisfacci\u00f3n de nuestros clientes a trav\u00e9s de la excelencia en el servicio que prestamos. Desde hace unos a\u00f1os medimos, a trav\u00e9s de una encuesta online enviada a todos los clientes, su \u00edndice de recomendaci\u00f3n y satisfacci\u00f3n con [&hellip;]<\/p>\n","protected":false},"author":7,"featured_media":77264,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[4],"tags":[],"class_list":["post-77249","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-varios"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.3 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Tressis: el mejor \u00edndice de recomendaci\u00f3n de las bancas privadas<\/title>\n<meta name=\"description\" content=\"Tressis obtiene un \u00edndice de recomendaci\u00f3n (NPS) de 70 en 2024 y la satisfacci\u00f3n media del cliente con su asesor financiero asciende a 9,5.\" \/>\n<meta name=\"robots\" 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